Returns & Exchange Policy

Returns

Twin Bills accepts returns within 14 days of purchase. Twin Bills will cover the cost of shipping to return an item provided it meets the criteria below.

How to request a return: Set up your return by logging into your customer account, selecting the order, and clicking "Request Return". This will take you to the self-service returns portal. Once your request is approved, Twin Bills will provide a return label to ship the item back to us for inspection. Your refund will be issued once the returned item has been received and inspected.

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in its original condition.
• Original tags must still be attached.
• Items showing signs of wear, washing, stains, odors, damage, or alterations will not be accepted.

Please note:

• Refunds are issued to your original payment method once inspection is complete.

Incorrect or Defective Items

If your order arrives incorrect or with a manufacturing defect, contact us within 14 days of delivery and we'll make it right.

To qualify for a free replacement:

• The hat must be unused, unworn, and show no signs of wear.
• All original tags must still be attached.
• The hat must be returned in its original packaging whenever possible.
• We may ask for photos of the issue before approving a replacement.

Requests submitted more than 14 days after delivery may not be eligible for review.

How to request a replacement: Email us at support@twinbills.co with your order number and a description (and photos, if applicable) of the issue. Once verified, we'll send return instructions and ship your replacement at no extra cost.

Please note:

• If a replacement is needed due to our error (wrong item shipped, manufacturing defect), we'll cover return shipping.
  
• Your replacement ships once we've received and inspected the returned item.

Shipping Address Responsibility

You're responsible for entering an accurate shipping address at checkout. Twin Bills is not liable for orders sent to an incorrect address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, you'll be responsible for the cost of reshipping your order.

Policy Updates

Twin Bills reserves the right to update or modify this Returns & Exchange Policy at any time without prior notice. The current version will always be posted on our website.

By placing an order with Twin Bills, you acknowledge that you've read, understood, and agree to this policy.