Shipping policy
Shipping Terms
Lost or Stolen Packages
Once a package has been marked as Delivered by the shipping carrier, Twin Bills is not responsible for lost or stolen packages.
Order Processing
Twin Bills processes and ships orders Monday through Friday, excluding weekends and holidays.
Customers are responsible for providing a complete and accurate shipping address at checkout. Orders will be shipped to the address provided, and Twin Bills cannot guarantee address changes once an order has been placed.
Orders cannot be canceled after they have been shipped.
Domestic Shipping Options
Unless an expedited shipping method is selected, all orders will ship using our standard processing timeline.
USPS Economy Shipping Processing Time: 3-5 business days Transit Time: Varies based on destination.
UPS Ground Processing Time: 3-5 business days Transit Time: Varies based on destination. Please note: UPS Ground is not an expedited or guaranteed delivery service.
UPS 2nd Day Air* Processing Time: Ships within 2 business days of your order being placed. Transit Time: Approximately 2 business days after shipment. Saturday, Sunday, and holiday delivery are not included unless offered by UPS in your area.
UPS Next Day Air* Processing Time: Ships within 2 business days of your order being placed. Transit Time: Next business day after shipment. Saturday, Sunday, and holiday delivery are not included unless offered by UPS in your area.
*Business days are Monday through Friday, excluding holidays.
Please note that shipping transit times begin after your order has been processed and shipped, not when the order is placed.
Pre-Order Policy
Products available for pre-order will be clearly identified as PRE-ORDER on the product page and will include an estimated shipping timeframe.
Please note:
- Estimated shipping dates are subject to change due to production schedules or circumstances outside of Twin Bills's control.
- Pre-order items are not eligible for expedited processing.
- If an expedited shipping method is selected for a pre-order item, the order will ship using the selected shipping service once the product becomes available.
- If your order contains both in-stock and pre-order items, your order may ship together once all items are available unless otherwise noted.
Tracking Information
Once your order ships, Twin Bills will send a shipping confirmation email containing your tracking information so you can monitor your shipment throughout its journey.
Questions?
If you have any questions regarding shipping, please contact Twin Bills at:
We're always happy to help.
Twin Bills reserves the right to update or modify this Shipping Policy at any time without prior notice.